Guest Services Coordinator

Hilton Grand Vacations • Honolulu, HI

3d • Onsite

About The Position

Be the first “Aloha” they remember—and the person who keeps our vacation ownership experience running flawlessly. Our Sales Gallery is where Guests arrive for scheduled vacation ownership presentations—often excited, sometimes skeptical, always forming an impression. You’ll set that tone. You’ll welcome guests with Aloha, confirm invitation details, and keep tours moving seamlessly by coordinating guest flow and pairing each party with a Sales Executive through a structured rotation. Behind the scenes, you’ll keep the gallery and refreshment areas polished and guest-ready, to help craft an environment that feels calm, premium, and intentional—even when the day is moving fast.

Requirements

• High school diploma or equivalent
• 0-3 years of related experience
• Demonstrate excellent communication and interpersonal skills
• Maintain a professional appearance and demeanor
• Balance multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
• Intermediate digital literacy – familiar with Microsoft Office Suite
• Full flexible schedule required including weekends and holidays

Nice To Haves

• Associate's degree or higher
• Previous customer service experience

Responsibilities

• Following required script in greeting and seating guests and providing a high level of customer in a warm and welcoming environment
• Verifies accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation
• Handles incoming telephone calls and provides responses to inquiries
• Assists in the opening and closing of the Sales Gallery and model rooms, as needed.
• Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Participates in required skills assessments for training and development
• Provides the Sales Executives with general information regarding the tour guest
• Responsible for issuing, logging, printing gifting receipts and gift vouchers
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Additional duties assigned by Management, as needed, to further business objectives

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED