Guest Services Coordinator
About The Position
At Camp Margaritaville Resort, we blend laid-back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family-friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment. Come join our team at the brand new Camp Margaritaville Resort Orange Lake! As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position may require flexible scheduling availability.
Requirements
- Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
- Excellent written and verbal communication skills
- Readily available and approachable for all guests while providing excellent guest service
- Prior administrative experience is preferred
- Resort office or hotel front desk experience is a plus
- Regularly required to stand, sit or walk for an extended period of time
- Regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Responsibilities
- Greet and establish rapport with guests
- Field resort comments, suggestions, and complaints to the Resort Manager
- Check guests in and out for their reservations
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
- Complete and maintain resort records, reports, and files
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
- Assist with the preparation of marketing materials
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
- 401(k) is fully vested upon the first contribution
- Incentive based bonus program
- Free room nights at our properties and employee discounts within your brand
- Discounts for friends and family within your brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
