Guest Services Coordinator

MJR Digital Cinemas • Troy, MI

1d • Onsite

About The Position

The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channels—including phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.

Requirements

• Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software
• Excellent communications skills: written/verbal
• Strong attention to detail and problem-solving skills
• Driven to succeed and take initiative
• Excellent time management skills and ability to multi-task and prioritize work

Nice To Haves

• Theatre experience is preferred, not required
• Experience in a role with guest/customer service or similar experience preferred

Responsibilities

• Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
• Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
• Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
• Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
• Assists with requests for donations and sponsorships as needed
• Executes audits of various loyalty member activity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree