Guest Services Coordinator

Loews Hotels & Co • Orlando, FL

19h • Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office , every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation , gen der identity , national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

• Prior experience in a guest-facing or hospitality role preferred
• Familiarity with guest service tracking systems or communication tools
• Valid Florida Driver License preferred.
• Ability to regularly push, pull, lift up to 50 lbs
• Ability to communicate effectively in English verbally with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Greet guests and initiate bell service requests
• Coordinate and track guest requests using service management systems
• Communicate effectively with the bell team to ensure prompt assistance
• Assist with luggage handling and room escorts as operationally needed
• Maintain a clean, orderly, and welcoming lobby and entrance area
• Provide accurate hotel and local area information to guests
• Support guest flow and coordination with Front Office and valet teams
• Ensure proper care and cleanliness of luggage carts and equipment
• Address guest questions and concerns, escalating when appropriate
• Stay informed about hotel amenities, services, and transportation options
• Assist with guest transportation needs as assigned
• Consistently uphold Loews Hotels' service culture and standards

Benefits

• one free meal per shift
• free theme park access
• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees