Guest Services Coordinator, Lodge Kohler

Kohler Co.•Kohler, WI

22h•Onsite

About The Position

Provide guests with information and services in a prompt, courteous manner that optimizes guest satisfaction while contributing to the positive image and profitability of Lodge Kohler. Assist in the oversight and training of new Guest Services and Concierge associates.

Requirements

Valid Drivers License
High school diploma or equivalent.
Must be willing to work holidays, nights and weekends.
Must be able to communicate written and verbally in English.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Demonstrated knowledge of local areas strongly preferred.
Guest/customer service experience is a plus.

Responsibilities

Make reservations for future or in-house guests for dining, spa and transportation.
Provide guests with daily hotel tours.
Assist with guest check in/out as needed.
Oversee bell stand, receiving telephone messages and taking appropriate action.
Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
Supervise execution of group transports.
Prepare and process Conference Services gratuity forms for luggage handling.
Attend weekly Sales/Conference Services meetings, as needed.
Attend pre-conference meetings on behalf of Guest Services, as needed.
Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
Assist with coordinating security detail as needed for events and VIP guests.
Oversee marquees for accurate and organized presentation of information.
Maintain a working knowledge of all hotel properties and onsite facilities including hours of operation, as well as daily activities and area attractions.
Provide directions and maps, including walking trails, city map, or state maps. Also provide guest with weather or road conditions.
Supervise and implement group amenities.
Inform other shifts of daily activities.
Assist with training and onboarding for new associates in Guest Services to include Drivers and Guest Services Agents.
Provide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.
Ensure routine maintenance is completed on all Lodge Kohler vehicles, by scheduling appointments with selected maintenance providers.