Guest Relations Coordinator, Hope Lodge

American Chemical Society•St. Louis, MO

23h•$20 - $20•Onsite

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services.

Requirements

High School Diploma or Equivalent
Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
Valid Drivers License required if expected to operate lodge vehicles
Excellent communication and interpersonal skills
Ability to coordinate services and supervise front desk staff
Strong organizational skills with attention to detail
Proficiency in Microsoft Office and reservation systems
Customer service focus and problem-solving ability

Nice To Haves

Additional education or certification in hospitality management, office administration, or a related field is preferred

Responsibilities

Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service
Manage guest referrals, screening, and room allocation to maximize occupancy
Supervise front desk operations including phone inquiries and guest requests
Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
Track and analyze occupancy data to inform decisions and improve operations
Resolve guest concerns and implement service recovery solutions