Guest Services Attendant

City of Hurst. • Hurst, TX

8d • Onsite

About The Position

The Guest Services Attendant interacts with guests of all ages and monitors various recreation facilities, including fitness areas, classrooms, gymnasiums, and open spaces. Responsibilities vary depending on the assigned location: at the Hurst Recreation Center, this includes monitoring the Hurst Kidz drop-off area, setting up and breaking down spaces, and providing event support. At the Hurst Tennis & Pickleball Center, duties involve monitoring the building and courts, court preparation, and maintaining facility cleanliness and amenities. At the Hurst Senior Activities Center, the role involves interacting with members 55 and over, monitoring activities, assisting with classroom setup, and supporting specialty activities like dances and karaoke. The position requires positive guest interactions, clear communication of information, enforcement of facility guidelines, handling fees, performing opening and closing procedures, maintaining cleanliness, documenting incidents, and securing cash and the building. The role also emphasizes fostering positive employee relations and performing other assigned duties to support departmental operations. Regular and timely attendance, along with professional and respectful interaction with the public and colleagues, is essential.

Requirements

• Knowledge of Recreation Software or ability to learn quickly.
• Ability to multitask in a fast-paced environment, exercise good judgment, and take initiative.
• Ability to provide prompt, courteous, and efficient guest service.
• Working knowledge of Microsoft Office 365 products and standard office equipment.
• Demonstrates punctuality, reliability, professionalism, and the ability to work effectively in a public facing environment.
• Ability to respond to and direct guests and staff during both routine and emergency situations.
• Ability to communicate effectively verbally and in writing.
• Skilled in customer service, conflict resolution, and problem-solving.
• Comprehend and follow written and verbal instructions.
• Ability to stand, bend, squat, kneel, push, pull, and stoop while assisting with programs or events.
• Possesses strong customer service skills and consistently applies the City of Hurst’s Code of Ideals in interactions with staff and the public.
• Ability to communicate effectively with internal and external customers.
• Ability to sit for extended periods to operate standard office equipment, including computer keyboard, telephone, calculator, copier, and printer.
• Previous customer service experience is preferred.
• Must be 16 years of age or older.
• Actively in high school, or high school graduate, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• CPR and AED certified or able to obtain within 30 days.
• Must have regular and punctual attendance, reliable transportation, and flexibility to work evenings and weekends.
• Must pass a pre-employment drug screen and background check.

Nice To Haves

• Previous experience in a community recreation setting is preferred.

Responsibilities

• Interacts with guests of all ages and monitors Recreation Center facilities, including fitness areas, classrooms, gymnasium, and open spaces.
• Monitors the Hurst Kidz drop-off area, including participant check-in/out, communication with guardians, and supervision of children.
• Sets up and breaks down gymnasium and classroom spaces as needed.
• Provides special event and off-site marketing support as required.
• Interacts with guests and monitors the building and courts, including court preparation after inclement weather, emptying trash receptacles, and maintaining general facility cleanliness.
• Sets up and maintains guest amenities such as ball machines, radar equipment, and water coolers.
• Interacts with members 55 & over and monitors all Senior Activities Center activities, including all fitness areas, classrooms, café, and open spaces.
• Assist with classroom set-up as needed.
• Assist with specialty activities such as dances, karaoke, BINGO, etc.
• Responsible for positive guest interactions with all members, guests, and staff at the Hurst Recreation, Tennis & Pickleball, or Senior Activities Centers.
• Communicates program, activity, membership, and event information clearly and accurately to guests.
• Enforces facility guidelines and procedures and assists in resolving guest concerns or complaints.
• Receives membership fees, daily use fees, room use, and class registration fees.
• Admits members and guests into the assigned building per the “Membership Policy”; checks proof of membership of each person seeking to use the facility; accepts fees and generates receipt; obtains the signature of each person using the facility and records fee paid, if any.
• Performs opening and closing procedures as directed by the building supervisor.
• Maintains cleanliness of public areas, including locker rooms and restrooms, and completes hourly facility walkthroughs.
• Accurately documents incidents, accidents, deposits, and facility inspections and submits reports to the supervisor.
• Secures all cash receipts and the building at closing time.
• Adheres to Hurst’s Code of Ideals and The Hurst Way.
• Fosters positive employee relations and employee morale on a City-wide basis.
• Performs other duties as assigned that support departmental operations.
• Regular and timely attendance is required for this position, including all meetings and training.
• Interacts professionally and respectfully with the public, coworkers, and others during daily work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED