Guest Services Attendant
About The Position
We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Service Attendant. The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Guest Service Attendant will assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed. Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Consistently offer professional, friendly and engaging service. Ensure the timely and efficient transfer of luggage to and from the guest’s room. To ensure the guest is familiar with their room upon arrival i.e. temperature control. Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests. This person will also assist with luggage for arriving and departing guests as needed. The individual will also be responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted. This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
Requirements
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- High School graduate or equivalent is preferred.
- Previous experience a plus.
- Must have ability to communicate well both verbally and written.
- Reading and counting is essential.
- Must have a valid California license and clean driving record.
- Excellent communication and guest service skills.
- Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.
- An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is in order to provide a safe environment for themselves and to their coworkers.
Responsibilities
- Assist all guests they come in contact with on the front drive.
- Assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.
- Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel.
- Consistently offer professional, friendly and engaging service.
- Ensure the timely and efficient transfer of luggage to and from the guest’s room.
- Ensure the guest is familiar with their room upon arrival i.e. temperature control.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests.
- Assist with luggage for arriving and departing guests as needed.
- Ensure that all guests arriving by vehicle on the front drive or departing from the main building are assisted.
- Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
- Have a basic knowledge of resort activities to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
- Complimentary on-site parking
- Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
- Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
- Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
- Training & Development: Learning programs through our Academies designed to sharpen your skills
- Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
- Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
- Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
- Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
- Eligible single Full-Time employees can enroll in a $0 premium health plan
- Life and disability insurance
- Paid Holidays
- Vacation and sick leave
- 401(k) retirement plan with matching program
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
