Guest Services Attendant

Legends Global•Tysons, VA

1d•Onsite

About The Position

The Guest Services Attendant will serve as a ticket taker and/or usher, distributing programs and escorting patrons to their seats. This role involves assisting with pre-event needs such as setup and decoration, and addressing patron needs, including special accommodations for those with disabilities, seniors, students, and groups. The attendant acts as the first point of contact for patron issues and concerns.

Requirements

High school diploma or G.E.D.
One (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.
Demonstrate exceptional skills in customer relations, communications and problem solving.
Follow oral and written instructions and communicate effectively with other in both oral and written form.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Regularly required to move around the facility.
Stand for long hours during events.
Talk and hear.
Stooping and lifting.
Must be able to lift and/or move up to 25 lbs.

Responsibilities

Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
Serve as coat check attendant.
Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups.
Works in conjunction with House Managers.
Serves as the first line for patron issues and concerns/issues.