Hotel - Guest Services Attendant (GSA)

THREE RIVERS CASINO•Florence, OR

5d•Onsite

About The Position

The Guest Services Attendant (GSA) is responsible for actively welcoming guests and providing prompt, safe shuttle and valet services upon guest arrival and departure. This role involves courteously and enthusiastically greeting guests, determining their needs, and providing prompt valet, shuttle, and luggage service. The GSA will also cheerfully greet guests, open vehicle and main Casino doors, and provide assistance as needed. Parking and retrieving guest vehicles safely, shuttling guests to and from offsite properties and/or the RV Park while obeying traffic laws, and maintaining the cleanliness and organization of the valet area and shuttle vehicles are key responsibilities. The GSA will also inform management of guest concerns, complaints, or suggestions, and stay current on room rates, availability, property events, and emergency procedures. Additionally, they may assist with hotel amenity deliveries, cover House Service Attendant duties when needed, and perform other duties as directed by management.

Requirements

Minimum age requirement of 18 years old.
Valid driver license and be insurable by TRCR’s insurance agency.
General understanding of computer programs, including all windows applications.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Ability to sit, stand and/or walk for up to 8 hours.
Ability to carry, reach, twist, bend and squat frequently.
Regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

Nice To Haves

Ability to drive a standard transmission preferred.

Responsibilities

Actively welcome guests and provide prompt, safe shuttle and valet services upon guest arrival and departure.
Courteously and enthusiastically greet guests, determine their needs and provide prompt valet, shuttle and luggage service.
Cheerfully greet guests, opening vehicle and main Casino doors, providing assistance as needed.
Park and retrieve guest vehicles ensuring the utmost in vehicle safety and use of equipment.
Shuttle Casino guests’ to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride.
Follow safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.
Monitor the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.
Inform Lead or Supervisor of all guest concerns, complaints or suggestions.
Remain current on room rates, room availability, group and property events, and emergency procedures.
Inform management of guests’ special requests or needs.
May assist with the deliveries of hotel amenities to guest rooms.
Cover House Service Attendant services, when the House Service Attendant is not available.
Other duties as directed by management.