Hotel - Guest Services Attendant Lead

THREE RIVERS CASINO•Florence, OR

2d•Onsite

About The Position

The Guest Services Attendant (GSA) Lead works directly with the GSAs and Shuttle Operators to ensure prompt and efficient service to arriving and departing guests. This role involves performing all duties of the GSA and Shuttle Operation positions as needed, assisting the GSA Manager in administrative tasks, and providing Team Member training and support. The Lead also serves as the first point of communication for distributing daily tasks and ensuring departmental objectives are met, reporting maintenance and inventory issues, inspecting areas for cleanliness, and relaying guest concerns to management. Staying current on property events and emergency procedures is also a key responsibility.

Requirements

Minimum age requirement for this position is 18 years old.
Must possess a High School Diploma or equivalent.
Must have a valid Driver's License.
Must have 1-year combined experience in a valet/customer service role or equivalent combination of education and experience.
General understanding of computer programs, including all windows applications required.
Knowledge of department of transportation safety guidelines for operation of vehicles.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.

Nice To Haves

Ability to drive a standard transmission preferred.

Responsibilities

Performs all duties of the GSA and Shuttle Operation positions as needed.
Assists the GSA Manager in administrative tasks, Team Member training and support.
Provides and receives first level communications to and from GSA and Shuttle Operation Team Members in order to distribute daily tasks and ensure departmental objectives are met.
Reports all maintenance, inventory deficiencies and vehicle damage to Management.
Inspects lobby and valet area to make sure they are up to TRCR’s standard of cleanliness.
Informs Management of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on group, property events, and emergency procedures.
Other duties as directed by management.