Guest Services Attendant (Valet/Bellperson) - Part Time

AccorHotel•San Diego, CA

20h•Onsite

About The Position

The Guest Service Attendant is responsible for assisting all guests they come in contact with on the front drive. This role involves efficiently retrieving vehicles, assisting guests with their luggage, and fulfilling other requests as needed. The attendant will also be responsible for delivering guests to their rooms, handling luggage, messages, and any other items for delivery within the hotel. A key aspect of this role is to consistently offer professional, friendly, and engaging service, ensuring the timely and efficient transfer of luggage to and from guest rooms. The attendant will also ensure guests are familiar with their room upon arrival, including temperature control. When not delivering luggage, the attendant will maintain a presence in the lobby, offering assistance to guests. This individual will also assist with luggage for arriving and departing guests and ensure all guests arriving or departing by vehicle on the front drive or from the main building are assisted. Maintaining neat and clean areas of responsibility is also crucial. A basic knowledge of resort activities is required, with details provided in daily pre-shift briefings.

Requirements

Previous customer related experience an asset.
Excellent communication skills and a professional presentation.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively with fellow colleagues as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
High School graduate or equivalent is preferred.
Previous experience a plus.
Must have ability to communicate well both verbally and written.
Reading and counting is essential.
Must have a valid California license and clean driving record.
Excellent communication and guest service skills.
Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.
An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is in order to provide a safe environment for themselves and to their coworkers.

Responsibilities

Assist all guests they come in contact with on the front drive.
Assist guests with retrieving vehicles efficiently.
Assist guests with their luggage.
Fulfill other guest requests as needed.
Responsible for the delivery of guests to their room, luggage, messages and any other items for delivery within the Hotel.
Consistently offer professional, friendly and engaging service.
Ensure the timely and efficient transfer of luggage to and from the guest’s room.
Ensure the guest is familiar with their room upon arrival i.e. temperature control.
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests.
Assist with luggage for arriving and departing guests as needed.
Ensure all guests arriving by vehicle on the front drive or departing from the main building are assisted.
Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
Have a basic knowledge of resort activities to ensure timeliness of customer needs.