Muir Hotel - Valet / Bell person
The Armour Group Limited•Halifax, NS
•Onsite
About The Position
Located in the absolute center of downtown in the vibrant Halifax Waterfront, in the heart of the Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Guest Services Attendant.
Requirements
- High School Education
- Patience, discretion, confidentiality and courtesy are essential
- Clean driver’s abstract and valid Nova Scotian (or Canadian) driver’s license
- Clean police record
- Excellent driving and parking skills
- Excellent customer service skills
- Courtesy and attention to detail
- Ability to write clearly and concisely
- Excellent communication abilities (English is mandatory, a relevant second language an asset)
- Direct traffic and maintain order in often congested environments
- Physically able to stand for an entire shift
- Able to work any shift that is assigned by the Leadership Team
Nice To Haves
- a relevant second language
Responsibilities
- An ambassador for the Muir brand, the Guest Services Attendant is responsible for the timely arrival and departure Experience of our Guests. Following all required luxury standards to provide an anticipatory service.
- Handling Valet parking, Guest’s luggage delivery and retrieval of Guest cars, delivering service with professionalism and a Guest focus.
- The Guest Services Agent will also provide assistance for any Guests activities provided with amenities from Muir and Queen’s Marque (Canoe, Bikes etc.)
- The Guest Services Attendant is the very first and last impression of our hotel and is a key role in the overall stay of our Guests.
- Receives car keys
- Assists with baggage delivery and storage
- Drives guest vehicles to the parking lot
- Retrieves vehicles for the guest when requested
- Ensures safe keeping and accurate tracking of guest vehicles and vehicle keys
- Assists Front Office with the delivery of some office work/ mailing of customer bills/ escorting Guests to their room
- Assists with the delivery and retrieval of guest luggage
- Acts as a guide to tourists and hotel guests ensuring knowledge of hotel features and information (e.g., dining, events, amenities, etc.)
- Conducts duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication are maintained
- Actively promotes a considerate work environment, which cares for guests and associates alike
- Reports any unusual and suspicious behaviour of guests or staff
- Performs any other pertinent duties that may be assigned to them
- Uses all operational systems to provide an anticipatory and star service
Benefits
- $500 signing bonus upon completion of probationary period
- Shift premiums based on hotel capacity
- Employee development/education reimbursement program
- Company scholarship program for employees and family members
- Flexible work schedule
- One earned day off every two months based on attendance
- 50% reimbursement of monthly transit pass
- Access to our gym and fitness facilities
- Shoe allowance of $100 per year
- Uniform dry cleaning
- Annual company bonus program
- Comprehensive Extended, Health, and Dental benefits
- Employer sponsored retirement savings program
- Marriott employee travel benefits
- Employee Assistance Program
- Employee centric back of house experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
