Guest Services Attendant II
About The Position
Responsible for daily Guest Services operations, specifically the use of system software to process admission, membership registrations and point-of-sale transactions. Greets and responds to members and visiting guests in a friendly, professional, knowledgeable and efficient manner. Must be comfortable learning a variety of computer programs and have the technical skills needed to help manage a large membership database, process financial transactions and complete end-of shift balancing reports. Committed to delivering a legendary customer service experience to all guests across the Greenway, whether at our front desk, a welcome station, special events or programming. Some evenings and weekends required. Commitment of 16-24 hours per week preferred.
Requirements
- Knowledge of customer service standards
- Excellent written, verbal and interpersonal communication
- Strong critical thinker and creative problem-solver
- Proficient in Microsoft Office Suite and willingness to learn databases
- Detail-oriented with ability to manage multiple tasks on tight timelines
- Strong organizational and time-management skills
- Team player with an ability to interact with diverse population, both internally and externally
- Reliable, dependable, professional and trustworthy
- Ability to function effectively under stress-related factors consistent with the position
- Ability and willingness to be trained on new techniques and jobs
Nice To Haves
- College degree or working towards degree in relevant field preferred or equivalent experience in the customer service field
- Previous cash handling experience preferred; will train
- First aid/CPR certifications; will train
- Blackbaud experience preferred
Responsibilities
- Greets guests and provides excellent customer service in a tactful, professional and pleasant manner; in person, over the phone and via email
- Verifies membership status (visiting members); encourages and sells new/renewed memberships
- Knowledgeable on all Greenway membership options and benefits; able to communicate those effectively to guests
- Disseminates information on all ASC Greenway policies, procedures, programs, scheduled events and activities
- Provides walking and van tours to prospective and existing members
- Assists with a variety of administrative tasks related to memberships, data management and constituency records upkeep
- Maintains work areas and lobby area in a clean and organized manner
- Operates computer software to process memberships, program registrations and point-of-sale transactions
- Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes
- Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner
- Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
- Closing staff responsible for shutting down computer workstations and locking all exterior doors
- Assists in inventory management
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
