Guest Services Associate | Overnight Shifts

American Youth Hostels•Chicago, IL

17h•Onsite

About The Position

Join Hostelling International USA at our vibrant Chicago hostel as a full-time Guest Service Associate. This role is crucial in creating a welcoming atmosphere and ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. The position involves interacting with travelers from around the world and welcoming them to the city.

Requirements

High school diploma or GED
Excellent communication skills and ability to handle cash accurately
Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment and work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work evenings, weekends, and holidays as required

Nice To Haves

Customer service experience
Hostelling experience
Ability to speak a second language
First aid and CPR certification (training can be provided)

Responsibilities

Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers.
Take reservations by telephone, e-mail, or online efficiently and accurately.
Conduct hostel tours and encourage guest feedback.
Follow procedures to ensure the security and safety of the hostel, property, guests, and employees.
Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals.
Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks.
Promote HI memberships and provide information about the hostel and local area to guests and visitors.
Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”
Represent HI USA and the hostel positively to guests, callers, and local officials.
Provide overnight, on-call assistance in emergencies.
Perform other duties or projects as assigned by hostel management.