Guest Services Assistant Department Manager

Festival Foods • La Crosse, WI

3d • Onsite

About The Position

Join our Festival Foods team as a Guest Services Assistant Department Manager! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Requirements

• At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience.
• A high school education.
• Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.
• A passion for training, educating, and developing team members, fostering a collaborative atmosphere.
• Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.

Responsibilities

• Providing excellent guest service, including greetings, answering questions, and addressing concerns with professionalism and care.
• Assisting the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved.
• Leading the team when the Manager is out.
• Training and developing associates, helping key team members advance within the company.
• Conducting onboarding and training sessions, such as bagger or cashier training.
• Overseeing guest services activities, ensuring a positive guest experience and a smooth team environment.
• Delegating tasks and managing team priorities to maximize productivity in a retail grocery store environment.
• Using labor tools to create schedules that balance guest needs and labor budgets.
• Adjusting staffing levels based on guest traffic and item counts throughout the day.
• Ensuring all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Enforcing all company policies, including timekeeping accuracy and guest services protocols.
• Ensuring proper cleanliness, maintenance, and sanitation of the department.
• Collaborating with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.
• Maintaining regular, timely attendance in compliance with the work schedule, and providing adequate notice to find a replacement for occasional absences.
• Performing other duties as assigned.

Benefits

• 15% off grocery purchases for you and your immediate household.
• Weekly Pay
• Premium Pay on Sundays and select holidays for part-time and full-time associates.
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental coverage options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• Employee Assistance Program (EAP)
• LEAPCare Care Coaches
• 401(k) plan
• Annual discretionary match for 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED