Guest Services Assistant

Miami Rescue Mission Inc • Miami, FL

just now • Onsite

About The Position

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth. We are currently seeking a FT Guest Service Assistant at the Center for Women and Children in Miami, FL.

Requirements

• Must have a High School diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
• Must have a minimum of one (1) year experience in social services, general office or security work setting
• Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
• Must be able to multi-task and make sound judgments in a fair and compassionate manner
• Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
• Must be computer literate have experience with MS Office Suite (Word and Outlook)
• Must be able to understand, speak, read and write English and carry out oral and written instructions
• Level 2 Background Screening is required.

Nice To Haves

• some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred

Responsibilities

• Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
• Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
• Reports maintenance problems to Supervisor
• Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
• Handles emergencies according to policies and procedures and notifies management with timely incident reports
• Responds to emails and phone calls in a timely manner, and keeps other staff informed
• Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
• Assists with orientation for new residents and volunteers
• Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

Benefits

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED