Guest Services Assistant Department Manager PM

Festival Foods • Oshkosh, WI

3d • Onsite

About The Position

Join our Festival Foods team as a Guest Services Assistant Manager – PM! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Requirements

• High school education or equivalent experience, with at least 1 year in grocery and 6 months in a leadership role like Customer Service Representative.
• A solid understanding of customer service operations, with the ability to make timely and effective decisions.
• Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others.
• A thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards.

Responsibilities

• Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
• Set clear performance expectations, guiding associates to deliver outstanding customer service daily.
• Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% off grocery purchases for you and your immediate household.
• Weekly Pay
• Premium Pay on Sundays and select holidays for part-time associates.
• Time and a half on Sundays and select holidays for hourly full-time store associates.
• Two-Week Advanced Scheduling
• Vision Insurance
• Two Dental coverage options
• 3 weeks of paid parental leave
• Fitness reimbursement program
• EAP (Employee Assistance Program)
• LEAPCare Care Coaches
• 401(k) plan
• Annual discretionary match for 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED