Hotel Front Desk/GSA

Sandpiper Property Mgt • Raleigh, NC

1d • $13 - $15 • Onsite

About The Position

The Guest Services Ambassador (GSA) is the essential face of the hotel and the primary point of contact for every guest. This critical, multi-faceted role ensures an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. The GSA works across departments, supporting everything from reservations to laundry, demonstrating a commitment to the company value of "We Are All In."

Requirements

• Must have effective communication with staff and guests.
• Must have effective conflict management skills.
• Must have effective negotiation and sales skills.
• Ability to read, comprehend, and follow written procedures.
• Must be able to respond calmly in situations of conflict and stress.
• Must be able to adapt to changes in daily work.
• Must be able to problem solve in a timely manner.

Responsibilities

• Provide an excellent guest experience by greeting all guests warmly and providing assistance.
• Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Respond to guest service calls efficiently and expediently.
• Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
• Respond effectively and according to procedure in times of emergency.
• Inspect studios and public spaces daily according to company and brand standards.
• Ensure all policies and procedures are accurately followed at all times.
• Document work activity using the appropriate log and according to policy.
• Execute the lead management process and complete all sales and marketing objectives.
• Review Studio Inventory daily to ensure maximization of studio revenue and follow revenue management guidelines as directed.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
• Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
• Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed