Hotel Front Desk (GSA) Over Night

Sandpiper Property Mgt•Bristol, VA

2d•Onsite

About The Position

This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing."

Requirements

Must have effective communication with staff and guests.
Must have effective conflict management skills.
Must have effective negotiation and sales skills.
Ability to read, comprehend, and follow written procedures.
Must be able to respond calmly in situations of conflict and stress.
Must be able to adapt to changes in daily work.
Must be able to problem solve in a timely manner.
Extreme reliability.
Independence.
Ability to work overnight hours.
Required to stay on site for their entire shift until relieved.

Responsibilities

Provide an excellent guest experience for all arriving and in-house guests.
Manage guest conflict and respond to situations as they arise during quiet hours.
Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks.
Respond to guest service calls efficiently and expediently.
Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed.
Be able to respond effectively and according to procedure in times of emergency.
Inspect studios and public spaces overnight according to company and brand standards.
Ensure all policies and procedures are accurately followed at all times.
Review Studio Inventory daily overnight to ensure maximization of studio revenue.
Follow revenue management guidelines as directed.
Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Document work activity using the appropriate log and according to policy, accurately recording all overnight events.
Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.