Guest Services Ambassador - Part Time (Weekends)

Alterra • The Blue Mountains, ON

1d • Onsite

About The Position

This is a part-time, seasonal role requiring weekend availability. The Guest Services Ambassador will interact with guests and groups, explain attraction details and restrictions, manage line-ups, and share extensive resort knowledge. The role involves supporting the Guest Services and Events Teams in promoting and executing activities and special events, and occasionally assisting with groups and conferences.

Requirements

• Excellent customer service, interpersonal and communication skills.
• Ability to work independently, multi-task and problem solve as well as manage challenging situations.
• Team orientated with an energetic, friendly, cheerful and animated demeanor.
• Ability to work outdoors in cold/inclement weather for the duration of your shift.
• Weekends required

Responsibilities

• Interacting with guests and groups – engaging, approaching, introducing yourself and initiating conversation.
• Explaining each attraction and communicate the individual restrictions and age requirements.
• Helping move and manage line-ups and traffic flow.
• Communicating extensive resort knowledge with guests - resort events, amenities, restaurants, childcare and parking facilities.
• Sharing your passion and knowledge of Blue Mountain and helping to orient guests to the Mountain.
• Supporting the Guest Services team and Events Teams in promotion, organization and execution of activities and special events.
• Occasionally assisting in facilitation of groups and conferences greeting buses, and other duties as required

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
• Free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed