Guest Services Ambassador

Morley Moss, Inc. • Minneapolis, MN

8h • Onsite

About The Position

The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.

Requirements

• Passion for the people, place, and culture of our community
• A minimum of 1 year of experience in a guest services environment preferred
• Strong reading, writing and oral proficiency in the English language
• Strong computer skills with an ability to work at a computer for a majority of an eight hour shift
• The ability to stand or walk 100% of an eight hour shift
• The ability to lift or carry up to 70 lbs
• The ability to push or pull a cart carrying up to 150 lbs
• The ability to bend and/or kneel frequently
• The ability to work in a dog-friendly work environment

Responsibilities

• Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Greet guests who arrive to the hotel by welcoming them to the hotel
• Handle guest check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Deliver luggage to room upon check-in and picks up luggage from room upon departure
• Provide recognition to repeat guests
• Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Demonstrate a positive work ethic
• Demonstrate the ability to work without direct supervision
• Demonstrate a high degree of drive and determination
• Keep the work area clean and tidy at all times
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

Benefits

• Pay Rate: $20.00 per hour
• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Vision, and Pet Insurance
• Employer Paid Basic Life and AD&D
• Discounted pet insurance available through ASPCA
• 401(k) Retirement Plan with employer match
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed