Community Ambassador/Guest Services

K2 Services•New York, NY

4d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking an enthusiastic, organized, and service-oriented Community Ambassador & Meeting Coordinator to join our team. In this dual-role position, you will create a welcoming and inclusive environment for residents, visitors, and guests while ensuring the smooth planning, coordination, and execution of meetings and community events. If you enjoy building relationships, delivering exceptional customer service, and keeping operations organized, we'd love to hear from you.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.
2+ years of experience in customer service, hospitality, office administration, event coordination, or a related field.
Outstanding interpersonal and communication skills.
Strong organizational and multitasking abilities.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Professional appearance and positive attitude.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to work independently while collaborating effectively with a team.

Nice To Haves

Experience with scheduling software or event management systems is a plus.
Excellent problem-solving and conflict-resolution skills.
Strong attention to detail.
Ability to anticipate needs and provide proactive support.
Experience working in a community, coworking, hospitality, residential, or corporate office environment.
Flexibility to support occasional early morning, evening, or special events.

Responsibilities

Welcome residents, visitors, and guests with a friendly and professional demeanor.
Foster a warm, inclusive, and engaging community atmosphere.
Provide exceptional customer service by responding to questions, requests, and concerns promptly.
Build positive relationships with residents, clients, and team members.
Maintain a clean, organized, and inviting reception and common areas.
Assist with resident engagement activities and community initiatives.
Support day-to-day office and front desk operations as needed.
Coordinate all aspects of meetings, conferences, and community events from planning through completion.
Schedule meeting rooms and manage calendars.
Prepare meeting spaces, including room setup, audiovisual equipment, and materials.
Coordinate catering, refreshments, and vendor services when required.
Welcome meeting attendees and provide on-site support during events.
Distribute meeting agendas, materials, and post-meeting summaries as needed.
Track meeting logistics and ensure follow-up items are completed.
Maintain accurate records of meetings, reservations, and event schedules.