Guest Experience Ambassador

Blue Lake Casino•Blue Lake, CA

1d•$0 - $19•Onsite

About The Position

The Guest Experience Ambassador provides exceptional guest service through a combination of valet, bell, and Redwood Rewards Club duties. This position is responsible for creating a positive first and last impression, promoting Club membership and rewards, and ensuring every guest enjoys a seamless, engaging experience from arrival through departure.

Requirements

Excellent communication and customer service skills.
Computer literacy and ability to learn casino systems (e.g., Simphony, Club tracking and how to navigate the Kiosk).
Ability to handle cash, manage transactions, and record guest activity accurately.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.

Responsibilities

Greet, assist, and engage guests upon arrival and throughout their visit in a professional, upbeat, and friendly manner.
Provide valet, bell, and guest service assistance, including parking vehicles, handling luggage, and giving accurate information about the property and promotions.
Enroll guests in the Redwood Rewards Club, explain benefits, and assist with reward redemptions and promotional events.
Maintain current knowledge of casino promotions, events, amenities, and Club benefits.
Drive and park guest vehicles safely and efficiently, following all safety and property guidelines.
Record and secure vehicle information and keys; ensure ramp areas remain organized and safe.
Issue and account for player rewards, gifts, and points accurately; maintain confidentiality of player information.
Support marketing and guest experience events by promoting activities and assisting with logistics.
Collaborate with Security, Hotel, and Marketing teams to ensure smooth guest service.
Maintain a clean, neat, and professional appearance at all times
Other duties as assigned by management, including any supervisor, manager, or executive.
Creates an atmosphere of FUN for all casino guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.