Guest Experience Ambassador

Enterprise Center•Saint Louis, MO

1d•Onsite

About The Position

Enterprise Center and Stifel Theatre are excited about our busy upcoming season! We are looking for passionate, friendly, service-oriented individuals to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.

Requirements

Availability to work a variety of shifts, including evenings, weekends, and some holidays.
Basic computer skills and access to internet.
Possession of a valid driver’s license or reliable transportation.

Responsibilities

Provide world-class hospitality to guests before, during, and after events.
Exhibit a friendly, outgoing personality with a desire to serve the company and public.
Always display a professional appearance.
Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
Scan tickets and direct foot traffic at building entrances.
Aid with bag checks at building entrances.
Assist guests with seating.
Provide directions to guests for all areas of the building.
Communicate clearly with others; strong interpersonal skills are essential.
Listen and resolve guest concerns; notify supervisors or managers, if needed.
Familiarize themselves with building layout, all departments, and guest policies.
Respond appropriately to guest illness, injury, and emergencies.
Anticipate guest needs and prevent escalation of issues.
Utilize training tools and resources to create a championship-level atmosphere for all guests.