Guest Services Agent

State of Colorado • Denver, CO

7d • Onsite

About The Position

The Guest Services Agent (GSA) is a front-facing position working at various stations such as the admission desk and on the floor in the different public spaces and exhibit galleries. GSAs will also work closely with other floor staff, Gift Shop Manager, Exhibits Technician, Security team, Education team, Group Sales Manager, Membership Manager, and Guest Services Manager to ensure that the museum provides a welcome, safe, and smart environment to all visitors and staff.

Requirements

• Knowledge of principles, methods, and practices of customer service.
• Demonstrate ability to manage multiple priorities and deadlines, with extreme attention to detail .
• Ability to investigate problems and recommend viable resolutions .
• Strong interpersonal skills, particularly patience and understanding...
• Ability to work calmly under pressure in a fast-paced environment .
• Ability to work independently .
• Great communication skills, both verbal and written .
• Comfortable handling high-pressure situations, including medical or fire emergencies and lost children.
• One (1) year of experience in customer service, guest relations, hospitality, retail sales, public contact, or closely related work .
• Your application must be completed in detail, documenting the specific dates and duties that demonstrate this customer-facing experience .
• Part-time experience will be pro-rated based on a 40-hour workweek .
• Ability to pass a background check
• Ability to work on your feet for extended periods and lift up to 50 lbs.
• Ability to be on the museum floor for long periods of time
• Completed in detail, specifically describing your tasks, duties, and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application)
• Resume: Required attached as a separate document.
• College Transcripts: Required only if education is used to meet minimum qualifications.
• Incumbent will be required to live in and complete work for History Colorado within Colorado.

Nice To Haves

• Experience working in nonprofits or museums in an operational role .
• Demonstrated ability to manage volunteers effectively .
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience with or ability to learn troubleshooting of AV/exhibits interactive elements

Responsibilities

• Selling admission tickets
• Selling/upselling memberships at the front desk
• Cash handling
• Selling lecture, program, and event tickets
• Being a frontline customer service representative for museum guests
• Knowing about all of our programs, exhibits, lectures, and offerings
• Answering our front desk phone line
• Working admissions during History Colorado programs or events, including evenings and weekends
• Ensures that exhibits are open and ready for the museum’s opening to the public
• May include physical labor in moving pop-up installations from our atrium or other exhibits
• Ensures that exhibits and other public spaces and facilities are clean, safe, and presentable, and informs the Design & Production department of anything that requires maintenance or extra attention
• Restock disposable gallery items (Post-its, pencils, comment cards, etc.)
• Provide an overview of the museum for guests.
• Providing operational support for our Education department with School Field Trips and Out of School Programming.
• Communicates with the leadership team about any operational issues
• Supports museum programs in all departments, including adult programs, access programs, family programs, and membership with the exhibits set up, signage, interacting with visitors, etc.
• Helps make every guest feel welcome, safe, and smart in the museum and exhibits
• Helps keep collections and visitors safe by engaging visitors in exhibits and redirecting unsafe behavior
• Report any issues with artifacts to our collections department
• Responds and assists security with a variety of routine and high-stakes incidents, including medical, fire emergencies, lost children, etc., and will act as floor wardens
• Works with volunteers and temporary staff
• Working the floor during History Colorado programs or events, including evenings and weekends
• Help with random tasks from other departments as approved/appointed by the Guest Services Manager.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance, plus additional optional life insurance options
• Short- and long-term disability coverage
• 11 paid holidays per year plus generous vacation and sick leave accruals
• BenefitHub state employee discount program
• State of Health employee wellness program
• Excellent work-life programs, such as flexible schedules and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree