Guest Services Agent

Valor Hospitality Partners•Orange Beach, AL

6d•Onsite

About The Position

Valor Hospitality is a leading hotel management company recognized for its innovation and profitability in the hospitality market. We value our associates as individuals and as integral parts of our organization, fostering open communication and encouraging new ideas. We are committed to your career advancement and provide opportunities for success. This role involves performing all front desk functions, including guest check-in/check-out, reservations, providing recommendations, and directions, serving as the first point of contact with a welcoming demeanor.

Requirements

High school diploma or equivalent experience.
Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Excellent computer and cash handling skills.
Ability to stand for extended periods of time.
Present a sociable, outgoing, lively and guest service-oriented demeanor.
Communicate information and hotel services to management, staff and guests.

Responsibilities

Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Manage phone activity including providing general knowledge to callers.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.