Guest Services Agent

HRI Hospitality•Santa Clara, CA

9d•$19 - $30•Onsite

About The Position

A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley corporate offices. A dynamic environment for hospitality professionals serving both business and leisure travelers.

Requirements

High school diploma preferred.
Previous hospitality or customer service experience preferred.
Experience with hotel Property Management Systems (PMS) a plus.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Basic computer and data-entry proficiency.
Problem-solving and conflict-resolution ability.
Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.
Professional, friendly, and welcoming demeanor.

Nice To Haves

Experience with hotel Property Management Systems (PMS) a plus.

Responsibilities

Completes all daily front desk agent tasks
Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay.
Resolve guest issues, complaints, and requests with a sense of urgency and empathy.
Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
Maintain knowledge of all hotel features, services, hours of operation, room types
Ensure all reservations that need to be made manually are in the system.
Meets Hilton Honors enrollment goals by signing up guest during check-in.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures
Meet with supervisor to review daily assignments and priorities.
Answer department telephone within three rings, using correct greeting and telephone etiquette.
Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
Other duties may be assigned.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Follow up with guest requests/complaints