Guest Services Agent- Beach Properties of Hilton Head

Towne Family of Companies • Hilton Head Island, SC

4d • Onsite

About The Position

Beach Properties of Hilton Head is seeking a Guest Services Agent to handle inquiries efficiently and politely, exceed customer expectations, and maximize revenue. This role involves liaising with departments to ensure excellent service, maintaining company standards, and performing general administrative duties. The agent will also be responsible for ensuring guest service standards are met during arrival and departure, managing guest issues during their stay, and accurately reporting these issues.

Requirements

• Upbeat and positive attitude
• Professional, honest, reliable and trustworthy
• Confident, self-motivated and demonstrate a passionate commitment to the business
• Excellent communication skills, both verbal and written
• Ability to work in a high pressurized environment
• Highly organized
• Strong ability to multi-task
• Natural ability to sell products enthusiastically
• Ability to work weekend rotations

Nice To Haves

• Minimum of (2) two years’ experience in the vacation rental industry
• Experience with Track and Breezeway (or similar programs)

Responsibilities

• Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
• Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
• Remain calm, patient and polite if receiving customer feedback
• Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
• Liaise with all departments to ensure the best service is provided to our customers
• Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
• General administrative duties
• Maintain positive working relationships with guests, vendors, other employees, etc.
• Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
• Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.
• Navigating and managing guest issues during their stay
• Reporting guest issues accurately in Breezeway and to the appropriate department for resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed