Assistant Property Manager - Beach Properties of Hilton Head

Towne Family of Companies•Hilton Head Island, SC

1d•Onsite

About The Position

Beach Properties of Hilton Head is seeking an Assistant Property Manager to assist Property Managers in maintaining the highest quality of their property inventory. This role involves coordinating administrative duties, scheduling, project coordination, property reviews, and following up on guest feedback. The Assistant Property Manager will also coordinate services such as housekeeping, maintenance, HVAC services, and preventive maintenance, ensuring all properties meet Beach Properties' company standards. A significant part of the role includes extensive guest interaction, requiring a high level of customer service. Responsibilities also include inspecting rental properties to ensure they are maintained according to standards, conducting various types of property inspections, and preparing detailed reports for owners. Prompt reporting of maintenance or housekeeping issues to the appropriate departments is crucial. The role also requires adherence to Anti-Money Laundering (AML) regulations, including the Bank Secrecy Act (BSA), and performing other duties as assigned.

Requirements

Strong written and verbal communication skills
Strong organization skills and attention to detail
Ability to multitask in a fast paced, ever-changing environment
Strong guest service and customer service skills
Strong leadership and decision-making skills
Knowledge of Excel, Word and other computer programs
Ability to work weekends and holidays as necessary
Valid drivers license, clean driving history, and reliable transportation

Nice To Haves

Hospitality and/or property management experience preferred

Responsibilities

Assist Property Managers with maintaining the highest level of quality of our property inventory
Meet or exceed homeowner satisfaction goals as required
Coordination of administrative duties such as scheduling, project coordination, property reviews, comment card follow-up
Coordinate services including housekeeping, maintenance, bi-annual HVAC, annual preventive maintenance, property reviews, and comment card follow-up
Maintaining Beach Properties company standards
Extensive guest contact with a high level of customer service to be exhibited
Inspect assigned rental properties to ensure units are being maintained per Beach Properties’ standards.
Conduct departure, arrive, annual inspections and grading of all rental properties and prepare individual written reports to all owners based upon the results of this inspection
Promptly report any maintenance or general housekeeping issues to the appropriate departments
Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Other duties as assigned