Guest Services Agent- Beach Properties of Hilton Head
About The Position
Beach Properties of Hilton Head is seeking a Guest Services Agent to handle inquiries efficiently and politely, exceed customer expectations with professional and knowledgeable service, and remain calm and patient when receiving customer feedback. This role involves maximizing revenue through upselling and converting inquiries, liaising with all departments to ensure optimal customer service, and maintaining company standards for all work, including accurate paperwork and booking information. The position also includes general administrative duties, fostering positive working relationships, collaborating with team members and other departments, ensuring guest service standards are met during guest interactions, managing guest issues during their stay, and accurately reporting guest issues for resolution.
Requirements
- Upbeat and positive attitude
- Professional, honest, reliable and trustworthy
- Confident, self-motivated and demonstrate a passionate commitment to the business
- Excellent communication skills, both verbal and written
- Ability to work in a high pressurized environment
- Highly organized
- Strong ability to multi-task
- Natural ability to sell products enthusiastically
- Ability to work weekend rotations
Nice To Haves
- Minimum of (2) two years’ experience in the vacation rental industry
- Experience with Track and Breezeway (or similar programs)
Responsibilities
- Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
- Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
- Remain calm, patient and polite if receiving customer feedback
- Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
- Liaise with all departments to ensure the best service is provided to our customers
- Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
- General administrative duties
- Maintain positive working relationships with guests, vendors, other employees, etc.
- Work closely with team members and other departments to ensure that Beach Properties of Hilton Head is the best it can be
- Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.
- Navigating and managing guest issues during their stay
- Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
