Guest Services Agent (Part time) - COTA RV Park

CRR Hospitality•Austin, TX

5d•Onsite

About The Position

Join the Team That Welcomes Guests to the Fast Lane of Austin Adventure At COTA RV Park, every stay comes with a front-row seat to the excitement. Our guests come from across the country to experience Formula 1, NASCAR, MotoGP, concerts, and the best of Austin—all while enjoying the comfort and convenience of our premier RV resort.

Requirements

Passion for hospitality and creating memorable guest experiences.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Comfortable handling cash, technology systems, and administrative responsibilities.
Team-oriented mindset with a willingness to support resort and event operations.
Ability to work a flexible schedule, including evenings, weekends, holidays, and major event weekends.

Responsibilities

Delivering a friendly, efficient, and welcoming check-in/check-out experience.
Providing exceptional hospitality and anticipating guest needs before they arise.
Building guest relationships through personalized service and guest name recognition.
Assisting guests with reservations, modifications, cancellations, and resort information.
Serving as a local resource by recommending amenities, activities, dining options, and area attractions.
Promoting stay extensions, guest reviews, and referral opportunities.
Resolving guest concerns promptly and professionally with a focus on guest satisfaction.
Processing reservations, retail purchases, activity fees, and other transactions while following cash handling procedures.
Maintaining accurate guest profiles and reservation records.
Preparing guest welcome materials, communications, and check-in packages.
Coordinating with maintenance, housekeeping, and other departments to ensure an exceptional guest experience.
Answering multi-line phones and completing various administrative and data-entry tasks.
Assisting with retail store operations, including stocking, cleaning, organizing, and sanitizing assigned areas.
Supporting resort operations during major events, including Formula 1, NASCAR, MotoGP, concerts, and other special events at both COTA RV Park and Lot N Camping.
Assisting with event setup, guest support, operational needs, and post-event activities.
Performing other duties as assigned to support the success of the resort.