Guest Services Agent (Part-Time)
About The Position
The Guest Services Agent is responsible for greeting the guest with a warm and sincere welcome. Job duties include, although are not limited to: Welcoming guests to the hotel and ensuring a pleasant arrival and departure, Directing guests and vehicles on the front drive, Parking and retrieving guest and hotel vehicles, Being knowledgeable about hotel rooms, services and features and relaying information to guests, Assisting with luggage and doing hotel and room orientations, Assisting with guest transport throughout the resort, Cleaning and maintaining luggage and golf carts to hotel standards, Delivering amenities and other items to guest rooms, Following hotel guidelines and talking points. Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals. Operating the associate shuttle service during peak periods when off-site parking is necessary.
Requirements
- Minimum of two years’ experience in customer service
- Ability to operate all types of passenger vehicles (standard and automatic)
- Valid state driver’s license required
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Nice To Haves
- College Degree preferred
- Minimum of two years’ experience in a luxury hotel preferred
Responsibilities
- Welcoming guests to the hotel and ensuring a pleasant arrival and departure
- Directing guests and vehicles on the front drive
- Parking and retrieving guest and hotel vehicles
- Being knowledgeable about hotel rooms, services and features and relaying information to guests
- Assisting with luggage and doing hotel and room orientations
- Assisting with guest transport throughout the resort
- Cleaning and maintaining luggage and golf carts to hotel standards
- Delivering amenities and other items to guest rooms
- Following hotel guidelines and talking points
- Driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals
- Operating the associate shuttle service during peak periods when off-site parking is necessary
Benefits
- Opportunities for career growth
- Training programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
