Guest Services Agent - Part Time

Onni Group of Companies • Richmond, BC

3d • CA$22 - CA$23 • Onsite

About The Position

Are you passionate about supporting guests? Our dynamic portfolio awaits a customer-focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests in the hotel. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, explore this opportunity! It may be everything you've been looking for. This position will be working in Stevenston Richmond.

Requirements

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills for team and guest interactions
• Ability to multitask in a fast-paced and high volume environment
• Ability to work well within a team.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Remain proficient in all programs required to manage hotel and residential desk needs
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

Benefits

• Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program ranging from 500-$2,500 depending on business need.
• Regular consistent team-building activities and events.
• Discounts to local amenities and vendors.
• Discounted hotel stays in multiple locations through our Hospitality offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED