Front Desk Agent

Pyramid Global Hospitality•Pittsburgh, PA

54d•Onsite

About The Position

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Engaging personality
Ability to create a memorable first impression
Ability to assist with unloading guest luggage
Knowledgeable about the hotel, its amenities, and the local area
Enjoys engaging with people from all over the world
Enjoys making meaningful connections
Willing to take steps to “WOW” people
Driven to grow a career in hospitality

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests
Welcome each guest to our hotel
Open doors for guests arriving by motor vehicle
Escort and orient guests to the front desk for check-in
Park and retrieve guests vehicles as requested
Escort guests and their luggage to their room upon check-in
Explain hotel amenities and fun facts to guests during room escort
Work together with other attendants to ensure each guest has a personalized experience
Dive to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
Be the difference with all guest and employees and do more than just “the norm"