Guest Services Agent | Sheraton Portland Airport Hotel

PM Hotel Group•Portland, OR

6d•Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Requirements

High School diploma (or equivalent)
Must be a people-person
Must be able to interact with all hotel guests and team members in a polite and positive manner at all times
Must be able to fulfill requests (even challenging ones) in a timely manner
Must be able to work well under pressure

Nice To Haves

Three to six months of related experience

Responsibilities

Making sure all guests receive excellent service from check-in to check-out.
Owning the front desk area.
Communicating clearly and demonstrating a high level of professionalism in a fast-paced environment.
Providing exceptional customer service and rolling with the punches.
Having excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and sharing this information with guests.
Handling cash responsibly and reliably.
Using computers, databases, and property management systems to efficiently handle the technical side of the job.
Interacting with all hotel guests and team members in a polite and positive manner at all times.
Fulfilling requests (even challenging ones) in a timely manner.