Guest Services Agent

Bally's Chicago • East St. Louis, IL

6d • Onsite

About The Position

The Guest Services Agent is responsible for providing excellent customer service to hotel and RV park guests. This role involves greeting guests, managing reservations, processing check-ins and check-outs, and handling various guest requests and complaints. The position requires adherence to company procedures, accurate record-keeping, and effective communication with both guests and internal teams. The hospitality industry operates 24/7, and this role contributes to ensuring a smooth and positive guest experience.

Requirements

• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins and billing in a timely manner.
• Speech and Vision abilities are required

Responsibilities

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Accurately check guests in and out of the hotel and RV park by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests’ request.
• Create and update guest reservations upon request based on hotel and RV park availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Conduct wake up calls and schedule as needed
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins and billing in a timely manner.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed