Guest Services Agent

Peregrine Hospitality • Navarre Beach, FL

7d • Onsite

About The Position

The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.

Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills
• Flexible availability, including evenings, weekends, and holidays

Nice To Haves

• Previous hotel or customer service experience preferred
• hotel PMS experience a plus

Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Check guests in and out efficiently using the property management system
• Manage room reservations, cancellations, and modifications
• Answer phones, emails, and in-person inquiries accurately and courteously
• Handle guest concerns and complaints with empathy and professionalism
• Process payments, room charges, and authorizations accurately
• Communicate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, procedures, and security standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED