Guest Services Agent

HRI HospitalitySanta Clara, CA
$19 - $30Onsite

About The Position

A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley corporate offices. A dynamic environment for hospitality professionals serving both business and leisure travelers.

Requirements

  • High school diploma preferred.
  • Previous hospitality or customer service experience preferred.
  • Experience with hotel Property Management Systems (PMS) a plus.
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer and data-entry proficiency.
  • Problem-solving and conflict-resolution ability.
  • Professional, friendly, and welcoming demeanor.

Responsibilities

  • Greet, register, and check guests in/out efficiently and courteously.
  • Respond to guest inquiries, requests, and concerns promptly and professionally.
  • Handle payments, room assignments, and reservation changes accurately.
  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
  • Maintain a clean and organized front desk and lobby area.
  • Willingness to work varied shifts, including weekends and holidays.
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