Guest Services Agent

Pursuit Collection•Seward, AK

5d•Remote

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This is a remote, boat-in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments. Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Kenai Fjords Wilderness Lodge. The Lodge is on Fox Island, deep in Kenai Fjords National Park, that is only be accessed via watercraft. Due to the remote nature of our location, our staff must work collaboratively across departments and embrace the opportunity to provide our guests an unparalleled experience by filling in where business needs dictate. As Guest Service Agent, you will be a team member that wears many hats. This role largely assists with housekeeping of shared public areas, luggage handling, gift shop and general maintenance of the facilities.

Requirements

Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
Be comfortable working on your feet for extended periods of time in both indoor and outdoor environments
Some experience working in the tourism/hospitality industry a plus
Housekeeping or commercial laundry experience a plus
Strong commitment to working on a team
Ability to be resourceful, flexible and adaptable – go with the flow
Ability to organize and prioritize multiple tasks in a fast-paced environment
Have solid communication skills, attention to detail and focus on quality
Have an excellent hospitality mindset and both internal and external guest service skills
Keep a focus on safety and safe operations
Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
Alaska Food Worker Card. This can be obtained onsite.
CPR, First Aid and AED

Responsibilities

Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
Familiarize guests with local activities and lodge services
Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
Ensure sure that island laundry is transported to the boats and possessed for cleaning
Ensure that clean island laundry is put away and organized properly
Keep work areas clean, neat, and organized, including the main housekeeping facilities
Attend staff meetings and safety meetings
Inform Supervisor of any additional needs to carry out duties
Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage