Guest Services Agent
About The Position
At HRI Hospitality, we offer a unique perspective on hotel ownership and management, expanding the possibilities of what once was by restoring properties to their former glory and developing new projects that become vibrant urban community centers. We are seeking individuals who share our passion for warm welcomes and creating unforgettable guest experiences. With a wide array of brands in exciting locations, HRI Hospitality provides a destination for career growth. The Guest Services Agent role is within the Front Office Department. HRI Hospitality has a 40-year legacy, having meticulously constructed a robust lodging and mixed-use platform. The company owns and manages a diverse portfolio in premier lodging markets, actively engaging in development and acquisitions to enhance their offerings. HRI Hospitality is committed to "Elevating the Urban Experience" for guests, managing a portfolio of branded and independent institutional quality hotels in key U.S. markets. As an approved operator for all major full- and focused-service brands, the company's hotel management platform emphasizes a balanced approach incorporating People, Profit, and Revenues, leveraging deep sector expertise and a vast industry network. HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.
Requirements
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer and data-entry proficiency
- Problem-solving and conflict-resolution ability
- Professional, friendly, and welcoming demeanor
Nice To Haves
- High school diploma
- Previous hospitality or customer service experience
- Experience with hotel Property Management Systems (PMS)
Responsibilities
- Greet, register, and check guests in/out efficiently and courteously
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle payments, room assignments, and reservation changes accurately
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs
- Maintain a clean and organized front desk and lobby area
- Willingness to work varied shifts, including weekends and holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
