Guest Services Agent
Peachtree Group Hospitality Management•Austin, TX
•Onsite
About The Position
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- processing check-ins/outs
- securing payment
- verifying and adjusting billing
- assisting guests with reservations and requests in a friendly, professional and timely manner
- following high standards of quality to ensure guest satisfaction
- anticipate guest needs
- exceed expectations
- implement creative solutions to provide exceptional service while complying with brand standards
Benefits
- medical
- dental
- vision
- disability
- life insurance
- generous 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
