Guest Services Agent (Part-Time)

Maryland Zoo•Baltimore, MD

1d•Onsite

About The Position

The Guest Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position requires a flexible schedule to include weekends, holidays, and special events. The Guest Services Agent will report directly to the Director of Guest Services Operations and Guest Services Manager(s). Additionally, the Guest Services Agent will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Requirements

Friendly and outgoing
Possess a positive and patient attitude
Possess excellent verbal communication skills
Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.
Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo. However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo.
None

Nice To Haves

Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds
Ability to identify and resolve guest issues

Responsibilities

Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service.
Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information.
Provide guest control, including challenging situations.
Use a campus wide radio system to communicate information.
Assist with transporting guests safely to and from designated locations throughout assigned shift.
Maintain cleanliness at work locations.
Ensure guest safety at all times.
Load and unload responsibilities associated with Zoo shuttle.
Load and unload responsibilities associated with amusement rides.
Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train.
Monitor and validate memberships of guests at the Zoo entrance.
Perform other duties as assigned.
Adhere to all policies and procedures of the Zoo.
Respond appropriately to guests’ questions, comments, or concerns.
Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times.
Contact an appropriate staff member necessary to resolve guest issues.
Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same.
Monitor guests’ behavior to ensure their safety on and around the rides, tram, and train.