Guest Services Agent FT

Casino and•Atlantic City, NJ

2d•Onsite

About The Position

This role is responsible for registering guests, securing payment, issuing keys, and managing guest folios. The Guest Services Agent also handles reservations, processes mail and messages, and provides information about the property and its services. The work environment is diverse, fast-paced, deadline-driven, and requires multi-project coordination, prioritizing, and flexibility to accommodate last-minute requests and changes.

Requirements

Ability to register guests, secure payment, and issue keys.
Proficiency in checking out guests and settling folios.
Skill in creating reservations.
Ability to issue room keys and communicate with Bell Person.
Experience in handling mail and messages.
Capability to block and dispense rooms.
Knowledge of maintaining a bank according to policies.
Familiarity with property, services, and events to answer guest questions.
Willingness to complete special assignments.
Ability to work in a diverse, fast-paced, deadline-driven environment.
Skills in multi-project coordination, prioritizing, and flexing to accommodate last-minute requests and changes.

Responsibilities

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
Creates reservations based on established guidelines.
Issues room keys and relays instructions to Bell Person.
Dates, stamps, sorts and racks incoming mail and messages.
Blocks and dispenses rooms for arriving guests.
Maintains bank in accordance with established company and departmental policies and procedures.
Is familiar with property, services, and events; answers questions and provides information as requested by guests.
Completes special assignments for Supervisor Hotel Operations and above as requested.
Other Duties as assigned.