Guest Services Agent

Windsor Capital Group•Arcadia, CA

7d•$18•Onsite

About The Position

Windsor Hospitality is seeking a Guest Services Agent for the Embassy Suites in Arcadia, CA. This role is crucial in ensuring a pleasant, professional, and efficient guest experience, primarily focusing on check-in and check-out procedures. The position contributes to the overall positive impression of the hotel and supports the company's mission of building hospitality careers with a path for professional growth.

Requirements

Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Deal with the public, customers, employees, union and government officials with tact and courtesy.
Change activity frequently and cope with interruptions.
High School completion or an equivalent level of education and experiences.

Nice To Haves

Previous experience in the hospitality industry.

Responsibilities

Greet guests with a warm and welcoming attitude, providing outstanding customer service.
Issue room keys and escort instructions to Bell Person or directly to guest.
Date-stamp, sort, and rack incoming mail and messages.
Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
Transmit and receive messages using equipment such as telephone, fax, and switchboard.
Receive and process advance registration payments.
Provide guests with information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
Keep records of room availability and guests’ accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel reservations for guests.
Post charges such as room, food, liquor, or telephone by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests.
Deposit guests’ valuables in hotel safe or safe-deposit box.
Order complimentary flowers or champagne for special guests.
Follow hotel policies and procedures, including security and safety protocols.
Collaborate with other hotel departments to ensure a seamless guest experience.
Support and adhere to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
Be always in uniform when working on the property, including wearing a name identification badge.
Perform all other duties as assigned by a manager or supervisor.