Guest Services Administrative Assistant Turquoise Place

Spectrum Resorts•Orange Beach, AL

1d•Onsite

About The Position

Provide administrative support to the Guest Services Operation and Management Team. This includes answering phone calls in Navis, managing emails, preparing various reports and spreadsheets, creating check-in packet inserts, and performing reception duties for the Executive Offices. The role also involves assisting the Front Desk team as needed.

Requirements

GED or High School diploma, required
Experience with the Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, and Outlook required
Ability to learn new systems including NAVIS, IQWare, etc.
A positive, enthusiastic individual with exceptionally strong communication skills
Able to always act professionally under pressure and effectively multitask
Able to diffuse conflict and promote a harmonious environment for all owners, team members, and vendors
Excellent hospitality skills

Nice To Haves

Prior Front Desk experience a plus

Responsibilities

Maintain office supply and department inventory.
Organize, scan, and file daily department paperwork.
Answer telephones and take detailed messages.
Maintain weekly/monthly spreadsheets, including inventory items.
Be responsible for coding invoices, etc.
Assist with special projects as requested.
Answer NAVIS calls to assist with booking reservations and answering guest questions.
Perform other duties, functions, or tasks as assigned by the department Manager and Director.