Administrative Assistant I - Guest Services

Henry County Schools•McDonough, GA

8d•Onsite

About The Position

This position provides the highest level of customer service to internal and external stakeholders. The Administrative Assistant - Guest Services will use established guidelines for call handling to provide information and/or route calls to appropriate locations. This role supports the relationship between HCS and the general public by demonstrating courteous and cooperative behavior when interacting with stakeholders, visitors, and District staff. Responsibilities include greeting, assisting, and announcing visitors, implementing visitor sign-in & sign-out processes, and maintaining a professional workspace. The role also provides instructions and first-level support to visitors/applicants, distributes items for pickup, disseminates requested information, and accesses the HCS website for information. Additionally, the position effectively manages US Mail, performs clerical duties, and other assigned duties.

Requirements

Minimum of a High School Diploma or state-approved high school equivalency (HSE), required.
Ability to successfully operate a variety of office equipment such as computers, printers, copiers, etc.
Ability to work well with students, parents, staff, and the community.
Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.
Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.
Ability to be regularly, predictably, and reliably at work.
Ability to be present at the physical worksite.
Ability to perform tasks involving prolonged periods of standing, walking, and sitting.
Ability to perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds.
Vision, hearing, written, and verbal communications are essential factors in performing required tasks.

Responsibilities

Provide the highest level of customer service while interacting with both internal and external stakeholders.
Use established guidelines for call handling to provide information and/or route calls to appropriate locations.
Support the relationship between HCS and the general public by demonstrating courteous and cooperative behavior when interacting with stakeholders, visitors, and District staff.
Greet, assist, and announce visitors. Implement visitor sign-in & sign-out process.
Maintain a professional workspace which reflects positively on the District in the presence of stakeholders.
Provide instructions and first level support to visitors/applicants based on best practices.
Distribute items left for pickup and disseminate requested information.
Access and navigate HCS website to provide information as needed to both internal and external stakeholders.
Effectively and efficiently manage US Mail.
Perform clerical duties as required.
Perform other duties as assigned.