Guest Service Supervisor (Hotel Granada)

Schulte Hospitality Group•Atlanta, GA

About The Position

Schulte Hospitality Group is hiring a service-oriented Front Office Supervisor for Hotel Granada. The role supports front office operations while delivering high-quality guest service and promoting the company’s hospitality-focused service culture. The supervisor assigns duties, helps train and hire associates, supports teamwork and morale, and supervises direct reports through coaching and discipline. They monitor room availability, rates, discounts, packages, room status and readiness, registration information, VIP arrivals, and employee schedules. The position also involves resolving guest issues, notifying Maintenance of issues, following emergency procedures, and acting as Manager on Duty when required. Nights, weekends, and holidays may be necessary. The role calls for in-depth knowledge of hotel front desk operations, basic math skills, effective verbal and written communication, strong leadership, time management, multitasking, and a team-oriented approach. The supervisor is expected to exceed the expectations of guests and team members. The hiring process may include interviews, drug screening, background and reference checks, and an employment assessment. Compensation and specific benefits are discussed during the interview process; PTO is available to eligible associates under company policy.

Requirements

In-depth knowledge of hotel front desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player approach.

Responsibilities

Provide high-quality guest service and anticipate and exceed guest expectations.
Assign staff duties to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist in interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as needed and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service and preregister guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay: get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.