Guest Service Supervisor (Hotel Granada)

Schulte Companies•Atlanta, GA

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Supervisor for Hotel Granada. The role supports front office operations and helps ensure guests receive prompt, courteous, high-quality service. The supervisor assigns duties, supports staff training and hiring, promotes teamwork and associate morale, and handles guest concerns professionally. The position also involves monitoring room availability and status, rates, arrivals, schedules, and registration information; coordinating room blocking; and notifying Maintenance of issues. The supervisor must understand emergency procedures and may assist the Emergency Response Team. The role may act as Manager on Duty and requires work nights, weekends, and holidays as necessary. Other duties may be assigned to meet business objectives. Schulte Hospitality Group describes itself as a third-party hospitality management company operating more than 200 locations across 38 states and 3 countries. It offers an inclusive, employee-focused workplace, development opportunities, and a flexible work environment. Compensation and benefits details are subject to eligibility and will be discussed during the interview process.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Ability to work as a team player.

Responsibilities

Provide high-quality service to guests and anticipate and exceed their expectations.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as assigned.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.