Front Desk - Guest Service Supervisor
Pyramid Global Hospitality•Cleveland, OH
•$17 - $19•Onsite
About The Position
Pyramid Global Hospitality is seeking a highly motivated Guest Services Supervisor for the brand new Hotel Indigo Cleveland Gateway. This role involves setting an example for the team in creating memorable first impressions for guests, supervising and directing the team in offering a warm welcome, assisting with luggage, and serving as a knowledgeable resource for hotel amenities and the local area. The ideal candidate is detail-oriented, enjoys engaging with people, and is driven to provide exceptional customer service and 'WOW' experiences.
Requirements
- Hospitality industry experience is required.
- Ability to remain calm and provide direction at all times.
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
Nice To Haves
- Previous experience as a hotel Bell Attendant or Supervisor is a plus.
Responsibilities
- Supervise and direct the Guest Services team.
- Offer guests a warm welcome to the hotel/resort.
- Assist with the unloading of guest luggage.
- Serve as a source of knowledge for guests regarding the hotel, its amenities, and the local area.
- Assist guests to their rooms, explaining amenities and fun facts.
- Train and mentor bell attendants to provide exceptional customer service.
- Assist the management team in coordinating special events that impact guest arrivals and departures.
- Ensure each guest has a personalized experience.
- Assist the lobby attendant in keeping the entrance area clean and organized.
- Set the example for the team on how to create a memorable first impression for guests.
- Open doors for guests arriving by motor vehicle.
- Escort and orient guests to the front desk for check-in.
- Escort guests and their luggage to their room upon check-in.
- "Be the difference" with all guests and employees and do more than just "the norm".
Benefits
- Competitive compensation package based on experience and location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
